Refund policy

Return & Refund Policy

HerbalKart

At HerbalKart, your satisfaction is our priority. We take care to ensure every product reaches you in perfect condition. If something isn't right with your order, this policy explains how returns, replacements, and refunds work. It applies to all orders placed on our website for delivery within India, including orders paid by Cash on Delivery (COD).

Return Window

You may request a return or replacement within 7 days of delivery. Requests made after this period cannot be accepted.

To be eligible, the item must be:

  • Unused, unopened, and in its original condition
  • In the original packaging with all seals, labels, and tags intact
  • Accompanied by proof of purchase (order number or invoice)

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following cannot be returned or exchanged once delivered, unless they arrive damaged, defective, or incorrect:

  • Products that have been opened, used, or have a broken seal
  • Herbal consumables, oils, and personal care items where the tamper seal is broken
  • Items marked as non-returnable or as part of a clearance/final sale
  • Free gifts and promotional items

Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photographs of the item and its packaging. Once verified, we will arrange a free replacement or a full refund, including any shipping charges paid. You will not bear any cost in these cases.

How to Request a Return

  1. Email us at care.adivasioil@gmail.com with your order number and the reason for the return. Include photographs if the item is damaged or defective.
  2. Our team will review your request and respond within 2 business days with the next steps, including how to return the item or arrange a pickup.
  3. Please do not ship any item back before receiving confirmation from us, as unauthorised returns cannot be processed.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed within 5 to 7 business days as follows:

  • Prepaid orders (UPI, cards, net banking, wallets): Refunded to the original payment method.
  • Cash on Delivery (COD) orders: As there is no online payment to reverse, refunds are issued by UPI or bank transfer (NEFT). We will request your UPI ID or bank account details securely to complete the refund. Alternatively, you may choose to receive the amount as HerbalKart store credit.

The time for the refund to reflect in your account may vary depending on your bank or payment provider.

Shipping Costs on Returns

  • For returns due to a damaged, defective, or incorrect item, HerbalKart bears the return shipping cost.
  • For returns due to a change of mind or other customer reasons, the return shipping cost is borne by the customer, and any original shipping charge is non-refundable.

Order Cancellations

You may cancel an order before it has been shipped by emailing care.adivasioil@gmail.com with your order number. If the order has already been dispatched, it cannot be cancelled, but you may follow the return process above once it is delivered. Prepaid orders cancelled before dispatch are refunded in full to the original payment method.

Exchanges

If you would like a different variant or product, please request a return for the original item and place a new order. This ensures the fastest processing.

Contact Us

For any questions about returns, refunds, or cancellations, reach out to us:

HerbalKart Customer Care Email: care.adivasioil@gmail.com

We aim to respond to all queries within 2 business days.

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It does not affect any rights you may have under applicable Indian consumer law.