Shipping Policy

Thank you for shopping with HerbalKart. We are committed to delivering authentic Ayurvedic and herbal products to your doorstep safely and on time. This Shipping Policy explains how, when, and where we ship your orders. By placing an order with us, you agree to the terms outlined below.

Shipping Coverage

We currently ship within India only. At this time, we do not offer international shipping. Orders can be delivered to most serviceable pin codes across the country. If your area is not serviceable, our team will contact you and issue a full refund for any prepaid order.

Order Processing Time

All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after the order is placed and payment is confirmed. Orders placed on Sundays or public holidays will be processed on the next business day.

You will receive a confirmation email once your order is placed, and a follow-up notification once your order has been dispatched.

Delivery Time

Once dispatched, orders are typically delivered within 3–7 business days, depending on your location and the delivery partner's schedule. Remote or non-metro areas may occasionally take slightly longer.

Please note that these timelines are estimates. While we work hard to deliver on time, delivery may be affected by factors outside our control, such as courier delays, weather conditions, regional restrictions, or public holidays.

Payment Methods

We offer two convenient payment options:

Cash on Delivery (COD): Pay in cash at the time your order is delivered to your doorstep. COD may not be available for all pin codes and may be subject to order-value limits.

Prepaid Orders: Pay securely in advance using the online payment methods available at checkout, including UPI, debit/credit cards, net banking, and wallets.

Shipping Charges

Applicable shipping charges (if any) will be calculated and displayed at checkout before you complete your order. Any COD handling fee, where applicable, will also be shown at checkout.

Order Tracking

Once your order has been shipped, we will share tracking details via email or SMS wherever available. You can use the tracking link or number to follow your order's progress. If you do not receive tracking information within 3 business days of placing your order, please contact us.

Delays and Failed Deliveries

If a delivery attempt fails because you are unavailable, the address is incorrect or incomplete, or a COD order is refused at the doorstep, our courier partner may attempt redelivery or return the package to us. Repeated failed COD deliveries may affect COD eligibility on future orders. Please ensure your shipping address and contact number are accurate to avoid delays.

Damaged or Incorrect Items

If your order arrives damaged, tampered with, or you have received an incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review your request and arrange a suitable resolution, such as a replacement or refund, in line with our Refund and Returns Policy.

Incorrect Address

Please double-check your shipping address and contact details before completing your order. HerbalKart is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately and we will do our best to update it before dispatch.

Contact Us

If you have any questions about your order, shipping, or this policy, we're happy to help.

HerbalKart Email: care.adivasioil@gmail.com

We aim to respond to all queries within 1–2 business days.

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This Shipping Policy is provided as a general template and may be updated from time to time without prior notice. Please review it periodically. For legal compliance specific to your business, we recommend having it reviewed by a qualified professional.